Name: Mercure London Heathrow Airport
Address: Shepiston Lane Hayes Middlesex, Hayes (Greater London), Greater London, UB3 1LP
Price range: US$59+
Rating: 7.2

Mercure London Heathrow Airport Hayes Exterior photo

Key details

About the Hotel

Shepiston Lane Hayes Middlesex, Hayes (Greater London), UB3 1LP

Near Stockley Road Lake

Nice

6.0

/10

3.0

Loved by Mercure London Heathrow Airport guests

Generously sized family room

Free parking

Kind staff

Delicious food

"Food was amazing, I wanted to have steak which was not on the menu so I asked the staff if they could enquire with the chef."

Navdeep Singh from United Kingdom

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"The hotel is well situated about 20 minutes from the theme park making it a much more affordable alternative to staying on-site."

Ruth B from United Kingdom

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"Easy enough to get to Hayes & Harlington station from the hotel, either by bus or a 15 min walk."

LCWTravelling from United Kingdom

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Amenities

Mercure London Heathrow Airport provides rooms with air conditioning, tea and coffee facilities, and flat-screen TVs with satellite channels. Each room includes a mini-bar, in-room safe, hairdryer, and complimentary toiletries. Bathrooms feature Grohe bath/rain showers. Some rooms offer interconnecting options and family accommodations, plus single rooms for business travelers.

Dining

The hotel features the on-site Borders Restaurant, which serves international dishes. The restaurant provides versatile dining choices for formal and informal occasions. A contemporary menu emphasizes fresh, seasonal produce, with light dishes from £12 to more substantial meals up to £15. There is also an on-site Costa Coffee shop and a snack bar.

Leisure

Guests can access the fitness center. Complimentary wireless internet access is available. A cocktail from the bar can be enjoyed. Recreation opportunities are available.

Location

Mercure London Heathrow Airport is 5 km from London Heathrow Airport and 11 km from Greenford. The hotel is near the M4 and M25 motorways. Hotel Hoppa service picks up for those arriving late or departing on an early flight. Landmarks nearby include St Martins Church (3 km), Barra Hall Park (3 km), and Stockley Park (2 km).

Services

The hotel provides a 24-hour front desk and 24-hour room service. A breakfast buffet with hot and cold options is available from 6:30 AM. Safety features include a carbon monoxide detector, fire extinguisher, smoke detector, security system, and first aid kit. The property has a Duty Manager available 24/7 to address issues and queries. The hotel has seven meeting rooms, the largest accommodating 180 guests. Concierge services are available.

“This Hillingdon hotel accommodates both business and family needs with meeting spaces for up to 180 guests alongside family-friendly room configurations. Its proximity to Heathrow Airport, combined with convenient shuttle service and on-site dining, presents a practical choice. While some aspects require updating, the consistent availability of staff and comprehensive business services remain notable advantages.”

James DavidEditor-in-Chief at Airporthotel

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Highlights from guests

DiningSteak Surprise

I asked for steak, though it wasn't on the menu. The chef kindly made it for me in 30 minutes. I loved it!

Rajesh from India

Review on

Guest ParkingParking Perks

Plenty of free parking was available. This made our Legoland trip so much easier and cheaper.

Oliver from United Kingdom

Review on

Room FeaturesGenerous Space

The family room was generously sized and well-equipped. We were very comfortable for our stay.

Naomi from Canada

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BathroomPowerful Shower

The shower was lovely and powerful. I also appreciated the provided toiletries.

Ingrid from Sweden

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Price and Room Availability Calendar

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Facilities

Airport hotels designed with facilities that ensure convenience and comfort

General

Non-smoking property
Free internet access
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Lift
Currency exchange
ATM/Cash machine

Sports & Fitness

Fitness centre
Golf course

Guest Parking

Private parking is possible on site at GBP 16 per day.

Services

Airport shuttle
24-hour room service
Car hire
Laundry

Dining

Restaurant buffet
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities

Children

Game room

Room features

Air conditioning
In-room safe
Mini-bar
Tea and coffee facilities
Ironing facilities

Bathroom

Hair dryer
Free toiletries

Self-catering

Refrigerator

Media

Flat-screen TV
Cable/ Satellite television
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Mercure London Heathrow Airport, dining transforms into an intimate experience with choices that blend international flair and comforting favorites. From a lively restaurant setting to inviting outdoor options, every meal is an opportunity to indulge and savor a variety of flavors.

Mercure London Heathrow Airport Hayes Restaurant photo

Borders

International cuisine

Ambiance

A modern, open-plan restaurant featuring both indoor and inviting outdoor seating options, perfect for enjoying the fresh air while dining.

Key Offerings

The menu presents an array of light dishes and hearty favorites such as bangers and mash, roasted butternut risotto, and chicken korma, priced between £12 to £15. An extensive lounge menu complements the meal experience, along with inviting cocktails from the bar to cap the day beautifully.

Reservation

Recommended

Open for breakfast and dinner; hours vary.

Mercure London Heathrow Airport Location

Shepiston Lane Hayes Middlesex, Hayes (Greater London), UB3 1LP

Map view

City landmarks

Museum

London Motor Museum

1.3 km

Church

Harlington Baptist Church

920 m

Landmark

Cranford Park

2.09 km

Landmark

Christ Church

1.02 km

Church

Church of St Peter and St Paul

1.08 km

Landmark

Parish Church of St Peter and St Paul Harlington

1.08 km

Landmark

Cranford Country Park

4.54 km

Church

Church Of St Dunstan

1.15 km

Landmark

Former Heston Aerodrome hangar

2.46 km

Landmark

Cranford Park Bridge

1.33 km

Landmark

Church of St Anselm

1.4 km

Landmark

Buddha Lounge

1.13 km

Landmark

Minet Country Park

2.46 km

Landmark

Hayes Central Mosque

1.9 km

Church

The Parish Church of St. Anselm

1.38 km

Bridge

Anchor Bridge

1.41 km

Landmark

Lake Farm Country Park

2.23 km

Landmark

The Photographic Angle

1.5 km

Landmark

Airport Bowl Heathrow

1.52 km

Landmark

Airport Bowl

1.57 km

Church

holy angels church cranford

1.89 km

Landmark

Stockley Park

2.12 km

Landmark

Immaculate Heart of Mary

1.63 km

Landmark

Barra Hall Park

2.62 km

Landmark

Imperial Ride

1.74 km

Landmark

Heathpark Golf Club

1.74 km

Landmark

Virtual Aviation

1.76 km

Landmark

Principal Triangulation of Great Britain

2.14 km

Event hall

Riverside Venue

3.1 km

Nearby

Harlington New Church Hall

560 m

Restaurants

The White Hart

800 m

158 High Street

Explore Hayes (Greater London)

Explore Hayes

London Motor Museum

16 minutes' walk

Classic car exhibits showcasing vintage vehicles; perfect for auto enthusiasts. Guided tours available.

Cranford Park

5-minute drive

A scenic park with gardens, a historic house, and open spaces; ideal for leisurely strolls and picnics.

Virtual Aviation

20 minutes' walk

Simulator flight experiences for aviation lovers. Book in advance for an exhilarating session.

Lake Farm Country Park

5-minute drive

Nature walks and picnic spots; a relaxing escape from city life. Accessible via public transport.

The White Hart

10 minutes' walk

Traditional pub offering hearty meals and local ales. Ideal for casual dining, vegetarian options available.

The RajDOOT

5-minute drive

Authentic Indian cuisine in a warm atmosphere, known for their curry dishes. Reservations recommended.

Airport Bowl

20 minutes' walk

Bowling alley with a fun atmosphere, perfect for all ages. Check for family specials and events.

Local Bars and Pubs

10-minute drive

Various local pubs featuring live music and quiz nights; a great way to unwind after a long day.

Getting around

City Centre
Hayes (Greater London) 30 min · 2.5 km
Airports
London Heathrow (LHR) 7 min · 4.6 km
London City (LCY) 58 min · 38.2 km
Train
Hayes and Harlington Train Station 17 min · 1.4 km
Train 2 min · 100 m
Underground
Hatton Cross 5 min · 3.2 km

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site at GBP 16 per day.

Internet

Wireless internet is available in public areas for free.

Breakfast

A full breakfast is served at the price of GBP14.95 per person per day.

Children & extra beds

There are no extra beds provided in a room. There are no cots provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Portuguese, Romanian, Polish, Hindi

Number of rooms:

184

Former name

Comfort Hotel Heathrow

Reviews and Ratings

Feedback about Mercure London Heathrow Airport from previous guests about their experience.

Review summary

Based on recent reviews

The Mercure London Heathrow Airport is conveniently located, with Hayes train station only a 15-minute walk away. Guests often mention the comfortable beds and quiet nights, as well as spacious rooms that feature a big TV. The breakfast is also viewed as a plus, particularly for those with early flights, though some guests have found the housekeeping could use some attention. Overall, many guests describe it as a satisfying and comfortable stay.

Review score

Based on 5 verified reviews

7.2 /10

Very good

80%

Recommend

Pros

Friendly staff

Comfy bed

Good food

Efficient service

Cons

Filthy bathroom

Terrible soundproofing

Small room

based on 1314 reviews

3.5/5

Riley from Australia

Family with children

Standard Twin Room

3 nights in November 2025

Reviewed: February 14, 2026

7/10

adequate facilities

spacious room ironing board takeaway breakfast parking cost communication issues overnight parking

the room was quite spacious. i appreciated the availability of an iron and ironing board (which helped to quickly tidy up my clothes). breakfast was offered as a take away one morning, when our group had to leave early.

parking was difficult one evening. i had to pay £16 for overnight parking. reception staff had communication issues.

0 Helpful

Bertram from Germany

Family with children

Standard Twin Room

3 nights in October 2025

Reviewed: January 14, 2026

6/10

mediocre stay, some issues apparent

broken lift stained room

the lift wasn't working , i had to drag my luggage up several flights of stairs. there was no advance notice, and staff didn't even mention it at check-in.

0 Helpful

eva from germany

Family with children

deluxe king room

3 nights in November 2025

Reviewed: January 08, 2026

9.0/10

convenient stay

helpful staff great experience shuttle service

I found the staff at reception to be very helpful. amin and saurabh provided a great check-in experience. the hotel offered a 24/7 shop. It included essentials and drinks. i thought the location was good as it was close to the airport and offered shuttle service.

Facilities

8/10

The hotel provides a shop open all hours which offers essential items in case you forgot something. It also has beverages, a nice feature. the proximity to the airport made travel straightforward.

Dining

9/10

I appreciated the restaurant experience, though i mainly used the bar. the staff was fabulous. They were attentive and the food was delicious, though i only had a snack. the restaurant had a very big seating area.

Service

10/10

The service was very good overall. The team looked friendly. i found the reception staff to be attentive and quick to respond to my queries. They also took pride in customer service. i would definitely recommend the hotel.

0 Helpful

Christina from United States

Business traveller

Standard Queen Room

3 nights in November 2025

Reviewed: January 04, 2026

9.0/10

a modern and cute visit

clean interior quick check-in clean room early breakfast

i found everything inside very clean and modern. check-in was quick and efficient. the room was clean, and it had everything i needed. breakfast starting at 06:30 was a major plus because i had an early flight.

the outside of the hotel looked a little rundown as i drove up.

Location

9/10

the hotel benefits from a convenient location near key transport links, which greatly simplifies travel. parking is available to all guests. this makes arrival and departure easy.

Service

10/10

the staff impressed me with their friendliness. reception staff were helpful with check-in. the restaurant staff was also very quick to respond to requests.

Facilities

8/10

the hotel offers a 24/7 shop with essential items. this includes drinks! the restaurant is large with a comfortable seating area.

Rooms

9/10

my room was spacious. all necessary amenities were supplied. the heating worked well and i maintained my desired temperature.

0 Helpful

Ella from Germany

Single

Standard Twin Room

3 nights in October 2025

Reviewed: December 05, 2025

5/10

inconsistent stay near heathrow

dirty carpet small bathroom

the breakfast was decent, offering a few options that were okay.

The room i got was not great. the carpet looked like it hadn't been vacuumed in ages (i saw crumbs and some hair). the bathroom was tiny. It was difficult to move around in it (i felt so frustrated).

0 Helpful

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