Is it possible to check in early if I arrive at the hotel early in the morning?
12 January 2024
Early check-in may be accommodated based on availability and will incur an additional fee of 100 AED.
75 photos
EXCELSIOR HOTEL DOWNTOWN, Dubai
24US$
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Key details
About the Hotel
Al Rigga Road Next To Rigga Metro Station,
Dubai,
United Arab Emirates,
29499,
Dubai
- Next to the Al Rigga Metro Station
Very good
7.9
7.5
3.2
Loved by Excelsior Hotel Downtown guests
"The room is big, the bathroom is clean.There is many furniture in the room, a large wardrobe, a sofa, a table, etc."
"Very good location near metro and all restaurants"
"Rooms are spacious"
"The Breakfast restaurant was intimate and clean, Wifi was stable."
"Very good location, clean rooms, excellent staff."
Rooms and Suites
The hotel features twin, double, and family rooms, plus luxury suites. Each includes air conditioning, a private Jacuzzi, a telephone, a mini-bar, and color satellite TV. Rooms also provide a hairdryer, bathtub, mirror, dressing table, in-room safe deposit box, and wireless internet access. Tastefully designed rooms have separate sleeping areas with either one king-size bed or two single beds, along with a lounge area furnished with sofas. Suites offer spacious bedrooms, large bathrooms with Jacuzzis, walk-in closets, and 42-inch LCD televisions with satellite channels. Marble bathrooms include a bathtub with walk-in shower, a vanity unit with sink, a bidet, and a toilet. Elegant rooms provide 28sqm seating areas and writing desks, plus high-speed Wi-Fi. One-bedroom suites provide 36sqm living areas, 32-inch flat-screen TVs with 55 channels and complimentary Wi-Fi; can be used as meeting room for business guests
Dining choices
The hotel provides nine specialty restaurants and bars. Metro Sports Bar & Café serves cocktails, beverages, hearty dishes, and finger foods. The 6 bars and 2 restaurants provide a variety of dining options. Guests can visit Le Café for light refreshments or Lindbergh's, a sports bar on the 5th floor. A'La Grand offers international buffets for breakfast, lunch and dinner daily. Sherlock's is a traditional English tavern that serves lunch and dinner daily. There's 24-hour room service available. The Club Lounge is a place for guests to enjoy light breakfast and complimentary drinks. Additional options include Anwar Restaurant with International cuisine open daily for Lunch and Dinner and Le Caffe / Lobby Caffe open all day long, and Two Guineas English Pub.
Leisure Amenities
The hotel has a health club, a swimming pool, and a spa. Holiday Spa offers spa and massage treatments. A pool table is available for those who wish to play while enjoying a drink. The hotel also features a swimming pool and fitness/spa locker rooms. Guests have access to fitness training sessions with experienced trainers. The gym is open from early morning to late evening
Location and Access
Located in Deira, the hotel is near the Gold and Spice Souks, Dubai Creek, and shopping malls. It is a 10-minute drive from Dubai International Airport and the Dubai International Convention Centre. Al Ghurair Mall is near Spice and Gold Souqs, Dubai Creek, Downtown Dubai, Burj Khalifa and Dubai Mall. The hotel is near the Metro Station (Line 5) and Bus Stop #42.
Hotel Services
The hotel provides a fully equipped business center, executive lounge, and high-tech conference rooms for up to 100 guests. A ballroom is available for events up to 800 guests. Indoor banquet halls, an outdoor terrace bar, and poolside options are available, along with outside catering. Meeting and conference facilities can cater for up to 120 people. Hotel has 2 meeting rooms with wireless Internet and plasma screen TVs. Room service is available around the clock. Hotel also offers babysitting and children television networks. Free Wifi is available in all areas, along with laundry service, and security. They can help to organize city tours and desert excursions with trusted tour operators. Free shuttle buses to hotel guests to La Mer beach.
“What stands out is its superb location near the metro and various shops, making city exploration simple. I appreciate the staff's helpfulness, and the spacious rooms appear consistently well-maintained. This seems like a solid choice for those prioritizing convenience and attentive service.”
View all
Select your room type
The hotel offers rooms of different types and facilities suitable for every traveler
Executive Queen Room F&B
2 persons
34 m²
1 King-size bed
Shower
Bathtub
room details
Executive King Room F&B
2 persons
34 m²
1 King-size bed
Shower
Bathtub
room details
Executive Twin Room F&B
2 persons
34 m²
2 Single beds
Shower
Bathtub
room details
Superior Queen Room F&B
2 persons
28 m²
1 King-size bed
Shower
Bathtub
room details
Show all roomsLess
Price and Room Availability Calendar
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Facilities
Airport hotels designed with facilities that ensure convenience and comfort
General
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Adults only
- Luggage storage
- Lift
- Currency exchange
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Billiard tables
Guest Parking
- Electric kettle
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's buffet
Spa & Leisure
- Rooftop pool
- Sun loungers
- Live entertainment
- Night club
- Sun terrace
- Spa & wellness centre
- Pedicure
- Manicure
- Facial
- Beauty treatment
- Massage
- Pool with view
- Shallow end
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Excelsior Hotel Downtown offers a delightful blend of culinary experiences that cater to diverse tastes. Guests can indulge in the vibrant ambiance of Bistro Restaurant, relax at Le Café for light refreshments, or catch the game at The Lindbergh's sports bar.
Bistro Restaurant
International with Halal, Kosher, Vegan, Gluten-free, and Dairy-free options
Ambiance
Modern and inviting, perfect for leisurely breakfast gatherings or quick mornings before a day of adventure.
Key Offerings
With a focus on diverse dietary needs, Bistro Restaurant offers a comfortable setting to enjoy fully satisfying meals that cater to various preferences.
Reservation
Not needed
Daily from 06:30 to 10:30 AM
Le Café
Informal lounge with light refreshments
Ambiance
A cozy and relaxed environment, ideal for unwinding with a book or catching up with friends over afternoon tea.
Key Offerings
This informal lounge invites guests to indulge in light snacks and refreshing beverages throughout the day.
Reservation
Not needed
Hours vary
The Lindbergh's
Sports bar
Ambiance
Lively atmosphere with a modern twist, complete with large screens for watching sports in a fun setting.
Key Offerings
This vibrant bar features a menu of hearty bites and a selection of refreshing cocktails, perfect for cheering on favorite teams.
Reservation
Not needed
Hours vary
Excelsior Hotel Downtown Location
Al Rigga Road Next To Rigga Metro Station,
Dubai,
United Arab Emirates,
29499,
Dubai
Map view
Al Rigga Road Next To Rigga Metro Station,
Dubai,
United Arab Emirates,
29499,
Dubai
City landmarks
Museum
Dubai Museum
2.8
km
Aquarium
Dubai Dolphinarium
3.3
km
Landmark
Bur Dubai Abra Dock
2.3
km
Mall
Deira City Center Shopping Mall
990 m
Landmark
Deira Clocktower
1.8
km
Landmark
Al Fahidi Historical Neighbourhood
2.5
km
Mall
Al Ghurair Center
1.1
km
Museum
Museum of Illusions
2.1
km
Landmark
National Bank of Dubai
1.2
km
Park
Zabeel Park
4.2
km
Landmark
Dubai Creek
2.0
km
Landmark
Swissotel Spa and Sports
1.0
km
Mall
Deira
900 m
Landmark
Bateaux Dubai
1.7
km
Landmark
Por Saeed Al Sharqy Masjid
640 m
Landmark
Fun City - Reef Mall
650 m
Landmark
Sheikh Mohammed Centre for Cultural Understanding
2.4
km
Gallery
XVA Gallery
2.6
km
Landmark
Butt Tourism
670 m
Landmark
Twin Towers Shopping Centre
2.0
km
Landmark
Springwale Holidays
830 m
Landmark
Silver Coast Travels
860 m
Landmark
Ultimate Experience
990 m
Nearby
Khubaise Small Mosque
30 m
Al Rigga St
Juice World
320 m
Al Rigga Mosque
450 m
Pan World Travel and Tourism
470 m
Black Cave
530 m
Gargash Mosque
570 m
Restaurants
Al Safadi
150 m
Al Rigga Al Rigga Rd Al Muraqqabat
Alsafadi Restaurant
160 m
Alriqqa Street
Manhattan Restaurant
200 m
Al Rigga Rd Deira
J5 Cafe
370 m
22c Street Al Muraqqabat
Automatic Restaurant & Grill
400 m
Al Muraqqabat Al Muraqqabat Rd Al Rigga Road
Puranmal
360 m
32 37 St Al Muraqqabat
Kabab Erbil Iraqi
320 m
73 Al Rigga Rd Al Muraqqabat
Sham Sham
290 m
Al Rigga Al Rigga Rd 71 Al Muraqqabat
Al Shami Restaurant
430 m
Al Muraqqabat Al Muraqqabat Rd 14 Street
Rocky's Cafe
360 m
Al Muraqqabat Rd
The Palms Restaurant
500 m
Al Muraqqabat Rd
Explore Dubai
Local Highlights
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at AED 25 per day.
Internet
Wireless internet is available in for free.
Breakfast
A full breakfast is served at the price of AED 65 per person per day.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Russian, Arabic, Hindi, Panjabi / Punjabi, Serbian, Tagalog / Filipino, Urdu
Year renovated:
2012
Number of floors:
8
Number of rooms:
137
Former name
Holiday Inn Downtown
Property is also known as
excelsior hotel downtown deira
excelsior hotel rigga
vision imperial hotel
excelsior hotel dubai
imperial hotel dubai
Reviews and Ratings
Feedback about Excelsior Hotel Downtown from previous guests about their experience.
Show moreShow less
Pros
Helpful staff
Good location
Spacious rooms
Cons
Small room
Terrible service
Outdated hotel
Guest reviewsbased on 908 reviews
Oliver from United Kingdom
Family with children
Executive Twin Room F&B
4 nights in November 2025
|
Reviewed: February 09, 2026
9/10
clean bedmetro stationhelpful staff
The room included a very large and clean bed. Shops, restaurants, and the metro station are near the hotel. I got help from the staff and manager with all my needs.
The hotel room did not include enough hangers.
0 Helpful
Jacques from France
Single
Executive King Room F&B
4 nights in November 2025
|
Reviewed: January 11, 2026
9.0/10
I Love this Hotel!
warm welcomehelpful staffgreat attitude
Asha, Umair, and Zakir, so nice! They welcomed us warmly and constantly helped, always smiling. Even at Christmas they were wonderful, assisting with a great attitude.
I just found the music from the parties in the hotel a little loud, not ideal for those who want full quiet.
Rooms
9/10
Rooms offer many features like bedside outlets, individual climate control, and blackout curtains for a great rest. A work desk is available, that permits guests to manage their affairs and tasks very effective. Rooms also included a mini fridge, a safe, and fast internet access.
Dining
8/10
The hotel has a breakfast area and restaurant available for all your meals. The breakfast has many options, with both local and international dishes available. The dining staff gives service to make sure you have what need.
Location
10/10
The place is very close to a metro station. Guests can go easily to the main points. Many restaurants and shopping places are available very close to the hotel. It is easy get around because is very central.
0 Helpful
|
Daniel from United Kingdom
Couple
executive king room f&b
4 nights in November 2025
|
Reviewed: January 03, 2026
9/10
a good stay
metro proximityprompt room servicekind staff
the hotel is close to the metro, a detail i found particularly convenient. the room service was prompt. the staff, especially at the reception, showed genuine kindness (which touched me).
0 Helpful
karen from united kingdom
Family with children
superior king room f&b
3 nights in October 2025
|
Reviewed: January 01, 2026
7/10
helpful staffclean roomgood locationstained carpetoutdated bathroommusty smell
The staff were kind. Asha was very helpful. my room was clean and had all i needed. the location is quite good, near shops and transport.
the carpet in my room looked stained and old. the bathroom seemed outdated. i noticed a musty smell in the hallway.
0 Helpful
Questions of the users
About Excelsior Hotel Downtown
Can a family of four stay together in one room, or should I book multiple rooms?
25 February 2024
Unfortunately, a single room cannot accommodate four guests. It is recommended to reserve two rooms for your family's comfort.
What is the check-in and check-out timing policy?
05 March 2024
The standard check-in time is 15:00, while check-out is typically at 12:00 noon.
Are there any restrictions for unmarried couples checking in?
18 April 2024
Unmarried couples are welcome. However, original passports or Emirates IDs must be presented upon arrival.
Can I book a room for several hours instead of overnight accommodations?
30 May 2024
Hourly bookings are accepted if available through third-party apps like Byhours.
Does the hotel permit guests in the room if it is booked for two people?
14 June 2024
The hotel allows only two guests per room, and additional visitors are not permitted.
Is cash an acceptable method of payment upon check-in?
21 July 2024
Yes, cash payments are accepted at the time of check-in.
Are there available amenities in the room for making tea and coffee?
15 August 2024
Rooms come equipped with coffee amenities and a kettle. However, for an iron and ironing board, these are available upon request.
Is there a spa and a smoking room available on the premises?
28 September 2024
Yes, there are smoking rooms and spa services available, although nightclubs will be closed until the end of Ramadan.
How can I extend my stay if I wish to stay longer?
12 October 2024
Extensions can be made through booking platforms or by speaking with the front desk for assistance upon arrival.Next best alternative
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